Frequently Asked Questions

Everything you need to know about your facial fitness journey

When will my order ship?

All orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, skincare tools and opened topical products cannot be returned.

Are your products cruelty-free?

Yes, FACEGYM is committed to ethical beauty. All of our skincare formulations and tools are 100% cruelty-free and never tested on animals.

How do I clean my facial tools?

We recommend cleaning your tools after every use with warm water and a mild, antibacterial soap. Ensure they are completely dry before storing them in their protective cases.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.